Project Administrator: March 2023 – Current

• Created Power BI report increasing visibility of project processes and removed the need for manual tracking documents.
• Updated excel template to improve reporting turnaround time from 3hrs to 15min.
• Utilizes Microsoft tools to automate and simplify project tasks reducing use of incorrect documents by 90%
• Created custom reporting dashboards within project management software ensuring that tasks and risks stay updated increasing project reporting accuracy by 30%

Aug 2013 – March 2023

• Co-created and launched modern responsive redesign for science museum with over 150 pages.
• Consulted and trained over 30 clients concerning online presence needs.
• Created 15 fully customized websites from concept to launch.

Project Coordinator: July 2021 – April 2022

• Integrated 3 engineers and CIO with 40 client accounts.
• Inventory restructure generated 20 fulfilled delinquent accounts.
• Implemented security awareness training for 20 key accounts.
• Led endpoint software upgrade leading to increased automated security patching from 70% to 95% per client.

Client Support Specialist: January 2020 – July 2021

• Worked with the engineering team to develop and implement customer lifecycle management program reducing project duration by 70%.
• Applied CLM process increasing engineer team capacity from 60 to 140 annual completed projects.
• Created client training materials lowering post hand-off callbacks by 90%.

Intern: June 2019 – January 2020

• Assisted engineer team with 10 network software and hardware integrations resulting in 90% 3^rd party MSP retention.

Information Technology Student Work: October 2017 –  May 2019

• Initiated ticketing system that boosted documentation.
• Created digital signage solution that saved an estimated $900 a year.
• Documented all devices owned by Hellenic College Inc.